RMA (Return Material Authorization) policy

1. Before returning any item, you must contact our Sales Department for a Return Merchandise Authorization number (RMA).

2. All returns must have an RMA number issued prior to acceptance of returned product returned. You will be expected to complete an RMA form only after you have received an authorization number from our Technical Support Department. Technical Support Rep. will send you the RMA form either through fax or email. RMA forms should be completed in the entirety to insure prompt service.

3. RMA shipments received MUST have an RMA number clearly visible on outside of the package and include a packing list with a copy of the original invoice or it may be refused, unopened and returned. Shipping charges are not refundable.

4. Our standard policy for returnable products (hereinafter mentioned as RMA Returns) is for repair/replacement only. No credits or refunds provided.

5. The RMA Returns must be returned to Advatus within ten (10) days after the RMA number has been issued.

6. All Returns MUST BE PACKAGED IN IT'S ORIGNIAL BOX AND PACKAGING MATERIAL THAT IT WAS RECEIVED IN Should the product be returned to Advatus and it’s received without it’s original box and packaging, your warranty will be voided.

7. The RMA Returns is to be packed in original condition including packaging, documentation, manuals, and accessories. Returns that do not include all the accessories may be returned to the customer or charged on a per item basis. No exchanges will be authorized for any packages returned without an RMA number from Advatus. The customer assumes responsibility for product until receipt at Advatus, shipping via an insurable carrier is recommended. Any unauthorized shipping charges will be billed to the customer or shipment will be refused.

8. Advatus, will provide replacements for all units found to be defective due to materials or workmanship. All returns will be processed after they arrive in our warehouse and will be fully inspected before an exchange is issued. The customer will be notified of the finish status of the product before it is returned.

9. Under normal operation, RMA Returns will be repaired/replaced with new parts within 21 days after receipt Advatus then return to customer.

10. If your item is returned to sender by courier as "not delivered" or "refused", customer will be charged shipping fee for the return.